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Notifications for non-NHS trust providers
All care providers must notify us about certain changes, events and incidents affecting their service or the people who use it.
CQC Provider Portal
You can send us notifications online using our Provider Portal. It's the quickest, easiest way to notify us about events and changes, and it's available to most providers now.
Don't have a Provider Portal account?
If you don't have a Provider Portal account, you must use the forms provided by us to submit notifications within certain timescales.
You can find out about what you need to notify us about by reading our guidance on the regulations for providers and managers.
Who do I send the notifications to?
We have produced guidance that explains when you must submit notifications, and how you should send them to us.
Notifications of the death or absence of people detained, or liable to be detained, under the Mental Health Act 1983 (MHA) are dealt with under a separate process.
Find out more about making Mental Health Act notifications.
The forms make clear the information you must submit but also ask for additional details to help us understand what has happened and how you responded to it.
If you provide this additional information, it will help us decide whether you handled the event correctly without having to visit or contact you.
When you notify us of a change to your statement of purpose, you must also send us a revised copy. The easiest way to do this is using our template, which comes in four parts.
Download the statement of purpose template.
The forms are 'protected' Word documents. You can move from section to section by pressing your return, tab, page up, page down and arrow keys, or by using your mouse.
You can put crosses in check boxes by pressing your spacebar when they're selected or by clicking with your mouse.
You should email completed forms to us at HSCA_Notifications@cqc.org.uk.
- Last updated:
- 9 February 2017