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How we do our job

Categories:
  • Public

Our role is to make sure that hospitals, care homes, dental and general practices and other care services in England provide people with safe, effective and high-quality care, and we encourage them to make improvements.

We do this in the following ways.

  • Protecting the rights of vulnerable people, including those whose rights are restricted under the Mental Health Act.
  • Challenging all providers, with the worst performers getting the most attention.
  • Making fair and authoritative judgements, supported by the best information and evidence.
  • Taking appropriate action if care services are failing to meet the standards.
  • Carrying out in-depth investigations to look at care across the system.
  • Reporting on the quality of care services, publishing clear and comprehensive information, including performance ratings to help people choose care.
Last updated:
11 November 2014