Regulations for service providers and managers

Page last updated: 22 February 2024
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Organisations we regulate

This guidance describes how providers and managers can meet the regulations. These include the fundamental standards – the standards below which care must never fall.

About this guidance

This section includes our enforcement policy


Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

Regulation 4: Requirements where the service provider is an individual or partnership


Regulation 5: Fit and proper persons: directors


Regulation 6: Requirement where the service provider is a body other than a partnership


Regulation 7: Requirements relating to registered managers


Regulation 8: General

This regulation is one of the fundamental standards


Regulation 9: Person-centred care

This regulation is one of the fundamental standards


Regulation 10: Dignity and respect

This regulation is one of the fundamental standards


Regulation 11: Need for consent

This regulation is one of the fundamental standards


Regulation 12: Safe care and treatment

This regulation is one of the fundamental standards


Regulation 13: Safeguarding service users from abuse and improper treatment

This regulation is one of the fundamental standards


Regulation 14: Meeting nutritional and hydration needs

This regulation is one of the fundamental standards


Regulation 15: Premises and equipment

This regulation is one of the fundamental standards


Regulation 16: Receiving and acting on complaints

This regulation is one of the fundamental standards


Regulation 17: Good governance

This regulation is one of the fundamental standards


Regulation 18: Staffing

This regulation is one of the fundamental standards


Regulation 19: Fit and proper persons employed

This regulation is one of the fundamental standards


Regulation 20: Duty of candour

This regulation is one of the fundamental standards


Regulation 20A: Requirement as to display of performance assessments

This regulation is one of the fundamental standards


Care Quality Commission (Registration) Regulations 2009

Regulation 12: Statement of purpose


Regulation 13: Financial position


Regulation 14: Notice of absence


Regulation 15: Notice of changes


Regulation 16: Notification of death of service user


Regulation 17: Notification of death or unauthorised absence of a service user who is detained or liable to be detained under the Mental Health Act 1983


Regulation 18: Notification of other incidents


Regulation 19: Fees


Regulation 20: Requirements relating to termination of pregnancies


Regulation 22A: Form of notifications to the Commission