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For GP practices and out-of-hours service providers
This section is for GP surgeries and GP out-of-hours services. You'll find guidance on our new approach to regulating services, including our provider handbook, and information about registration.
Our new approach
We began using our new approach to inspect and regulate GP and GP out-of-hours services, explained in our provider handbook and appendices, on 1 October 2014.
Download our provider handbook and appendices for NHS GP practices and GP out-of-hours services
About our new approach
Under our new approach:
- We will put people who use services at the centre of our work – we will listen, involve and respond to people’s experiences of care.
- Inspection teams will be tailored to the service it is inspecting – it will be led by an inspector with a GP on every inspection, and may include a practice manager or practice nurse and an Expert by Experience.
- We will use Intelligent Monitoring to decide when, where and what to inspect, the methods for listening better to people’s experiences of care and using the best information across the system.
- Inspectors will use professional judgement, supported by objective measures and evidence, to assess services against our five key questions:
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive to people's needs?
- Are they well-led?
- We will rate services – these ratings will help people to compare services and to highlight where care is outstanding, good, requires improvement or inadequate.
- Our inspectors will use a standard set of key lines of enquiry (KLOEs) that directly relate to the five key questions – are they safe, effective, caring, responsive and well-led? This will ensure consistency and focus on those areas that matter most.
What to expect from an inspection
Our new approach is designed to improve the quality of care people receive. We have developed a series of tools we hope you find helpful in preparing for your CQC inspection.
- Edenbridge Medical Practice: Experience of new approach
- Salford Health Matters: What to expect when we inspect (video)
Celebrating outstanding care
- Examples of outstanding practice for GPs
- Salford Health Matters: Outstanding practice (video)
- Outstanding practices: press releases and reports
CQC Provider Portal
Keeping your registration up-to-date
Notifications: all registered providers must notify us about a number of changes, events and incidents affecting their service or the people who use it.
Not yet registered? Apply as a new provider
- Last updated:
- 30 September 2015