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For GP practices and out-of-hours service providers

  • Organisations we regulate

This section is for GP surgeries and GP out-of-hours services. You'll find guidance on our approach to regulating services, including our provider handbook, and information about registration.

Our introduction to guidance for GP practices gives an overview of what happens before, during and after an inspection. It also links to guidance and further information.

About our regulatory approach

  • We put people who use services at the centre of our work – we listen, involve and respond to people’s experiences of care.
  • Inspection teams are tailored to the service being inspected – they are led by an inspector with a GP on every inspection, and may include a practice manager or practice nurse and an Expert by Experience.
  • We gather information to help decide when, where and what to inspect.
  • Inspectors use professional judgement, supported by objective measures and evidence, to assess services against our five key questions:
    • Are they safe?
    • Are they effective?
    • Are they caring?
    • Are they responsive to people's needs?
    • Are they well-led?
  • We rate services – these ratings will help people to compare services and to highlight where care is outstanding, good, requires improvement or inadequate.
  • Our inspectors use a standard set of key lines of enquiry (KLOEs) that directly relate to the five key questions? This will ensure consistency and focus on those areas that matter most.

What to expect from an inspection

As well as our introduction to guidance for GP practices we have developed these materials:

Encouraging improvement

CQC Provider Portal

Most registered providers can now use our Provider Portal to keep their registration up to date and to send us notifications. It's the fastest, easiest way to send us application forms and notify us about changes, events and incidents.

Not yet registered?

There are two different guides for registering with us as a new service provider. Which one you should use depends on whether your registered managers are applying for new registrations, or whether they intend to continue in their current role, managing the same type of service and the same regulated activities at the same location(s).

1. If you are applying to register with us and all of the registered managers who are part of your application are applying for new registrations, please use the following guide:

New provider application with new registered managers

2. If you are registering with us and taking over locations from an existing registered provider, and any of the registered managers wish to continue their registration managing the same type of service and the same regulated activities at the same location(s), you should use the following guide:

New provider application with continuing registered managers

If you are unsure which category you fall into, please contact our National Customer Service Centre on 03000 61 61 61 or email


Last updated:
27 April 2017