CQC warns Sage Care Homes (Jasmin Court) Limited that they must improve standards of care at Jasmin Court Nursing Home

The Care Quality Commission (CQC) has formally warned Sage Care Homes (Jasmin Court) Limited that that it must make urgent improvements at Jasmin Court Nursing Home in Sheffield.

This warning follows an unannounced visit to the home in September 2014 which was carried out to check they had made improvements in response to the breaches of regulations we identified at our last inspection that we carried out on 9 and 15 April 2014.

Visiting inspectors found that the nursing home was failing to provide care which was safe, effective, caring, responsive or well led; and four of the five national standards reviewed by the inspection team were not being met.

Following the inspection, CQC issued three warning notices requiring Sage Care Homes (Jasmin Court) Limited to make improvements in order to protect the health, safety and welfare of the residents:

A full report detailing the findings from the inspection has been published on the CQC website this week.

Inspectors identified a number of concerns including:

• The privacy, dignity and independence of people living at the home were not always being respected by staff.
• Practices that were being followed at the home did not support the people’s right to safe care and treatment.
• Inspectors found poor standards of cleanliness throughout the home, many materials and surfaces were visibly dirty posing an infection risk to residents and staff.
• Improvements required following a previous CQC inspection with regard to assessing and monitoring the quality of service provision had not been implemented and systems to monitor quality remained ineffective.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North said:

"We have told Sage Care Homes (Jasmin Court) Limited that they must take action to protect the health, safety and welfare of the people who live there.

“It is unacceptable that the provider has allowed the service at Jasmin Court to deteriorate in this way. The people for whom they are providing a service are entitled to services which are safe, effective, caring, well led, and responsive to their needs.

“The provider should have systems in place to monitor the quality of the service, and it is of significant concern that Sage Care Homes (Jasmin Court) Limited did not have such systems in place to prevent the deterioration in the service

"We have shared our findings with the Local Authority Safeguarding Team, and we have told the provider very clearly where they must take action to address our concerns.

"We are monitoring the home very closely in liaison with the local authority to ensure that people receiving care are not at risk of immediate harm, we will return shortly to ensure improvements have been made."

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For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.