You are here

Emergency department survey 2016

  • Public

Read the results of our latest analysis, which asked people about their experiences of emergency departments.

The published survey findings at England and trust level focus on the experiences of people who attended a Type 1 department (a major 24-hour department that is consultant-led). However, for the first time, in 2016 we also surveyed patients who had used a Type 3 department (typically a minor injuries unit or urgent care centre) run directly by an acute NHS trust. A summary of the results for Type 3 departments may be found in the statistical release. No trust level results are available for type 3 Departments.

Eligibility and participation

  • Number of participants:
    • Type 1: 41,941
    • Type 3: 3,656
  • Response rate
    • Type 1: 28 per cent
    • Type 3: 25 per cent
  • Age range: 16 years and older
  • Time period: September 2016
  • Eligibility: Patients aged 16 years or older, who had attended a Type 1 or Type 3 Emergency Department in September 2016
  • Exclusions: anyone who had a planned attendance at an outpatient clinic run within the emergency department (such as a fracture clinic); patients attending primarily to obtain contraception (for example, the morning after pill), patients who suffered a miscarriage or another form of abortive pregnancy outcome while at the hospital, and patients with a concealed pregnancy.

Key findings for England

The results of the 2016 survey indicate some positive aspects of care.

Patients were generally positive when answering questions about their interactions with staff (doctors and nurses). For example, most people said that they:

  • had enough time to discuss their health or medical problem
  • had confidence and trust in the doctors and nurses examining and treating them
  • were listened to
  • felt they were treated with respect and dignity

Positive responses were also received to questions asking about information provision and communication regarding care and treatment whilst in the emergency department.

However, there were less positive results for questions asking about:

  • receiving timely pain relief
  • emotional support (if needed)
  • information provision when leaving the emergency department.

For more information, please see the statistical release, which provides the results for all questions and contextual policy information.

For more information about the methodology for the survey, analysis and reporting, please see the Quality and Methodology document.

Results for NHS trusts

These results show how trusts performed on individual questions in the survey. The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'better', 'worse' or 'about the same' when compared with other trusts.

Each trust was also provided with a benchmark report which provides more detail about the data. You can view these reports on the NHS surveys website.

Download the technical document below for detailed information on how we analysed the trust results.

This report identifies those trusts whose patients experience care that is better, or worse than expected when we compare the survey results across trusts.

Open data

Here, you can find the data that was published in the overall report for England and for each trust.

The file below contains the data for England:

The file below contains the trust level data:

The anonymised respondent level data set is available via the UK Data Archive.

Results from previous surveys

You can find the results from previous surveys for England and for trusts on the NHS Surveys website. Please click on the folder for the year in which you are interested and then choose the ‘published results’ folder.

However, please note that results from the 2016 survey are not comparable with those from previous surveys because of changes made to the sampling and analysis strategy. For more information please see the statistical release or the Quality & Methodology reports.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

How will the results be used?

The Care Quality Commission will use the results from the survey in the regulation, monitoring and inspection of NHS acute and NHS foundation trusts in England. Survey data will be used in CQC’s Insight system, which provides inspectors with an assessment of risk in areas of care within an NHS trust that need to be followed up. The survey data will also form a key source of evidence to support the judgements and ratings published for trusts.

Other organisations

The organisations below will use the results in the following ways:

NHS trusts

Trusts, and commissioners are expected to take action to improve services based on the results.

NHS England and the Department of Health

Information collected nationally in a consistent way is essential to support public and Parliamentary accountability. The results are used by NHS England and the Department of Health for performance assessment, improvement and regulatory purposes.

NHS Improvement

NHS Improvement will use the results to inform quality and governance activities as part of its Oversight Model for NHS trusts.

    Last updated:
    06 February 2018


    Help us improve this page