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Community mental health survey 2019

  • Public

Read the results of our latest survey which looked at the experiences of people receiving community mental health services.

Eligibility and participation

  • Number of participants: 12,551
  • Response rate: 27%
  • Age range: 18 years and older
  • Time period: September to November 2018
  • Eligibility: People who received care or treatment for a mental health condition
  • Exclusions: People who were only seen once for an assessment, current inpatients, and anyone primarily receiving treatment in specific areas such as drug and alcohol abuse, learning disability services and specialist forensic services

Key findings for England

Results from the 2019 community mental health survey show many of those areas identified as in need of improvement in 2018 have declined further, continuing the negative trend of results consistently declining over the 2014 – 2019 period. These include:

  • seeing NHS mental health services often enough
  • being given sufficient time to discuss needs and treatment
  • agreeing care to be received and being involved in the process
  • being given help and advice with finding support with physical health needs, financial advice or benefits

Positive experiences of NHS mental health services can be found in the organising care theme.

Some groups of people consistently reported poorer experiences of using mental health services, including:

  • those diagnosed with non-psychotic and challenging disorders
  • younger people (aged 18-35)

For more information on key findings for England, please see the statistical release, which provides the results for all questions and contextual policy information.

For more information about the methodology for the survey, analysis and reporting, please see the Quality and Methodology document.

Results for NHS trusts

These results show how trusts performed on individual questions in the survey. The technique used to analyse these results allows us to identify which trusts we can confidently say performed ‘better’, ‘worse’ or ‘about the same’ when compared with other trusts.

View the A-Z list of survey results by NHS trust.

Each trust was also provided with a benchmark report which provides more detail about the data. You can view these reports on the NHS surveys website.

Download the technical document below for detailed information on how we analysed the trust results.

This report identifies those trusts where people’s experience of care was better or worse than expected, when we compared the survey results across trusts.

Open data

Here you can find the data that was published in the overall report for England and for each trust.

The file below contains the data for England:

The following file contains the trust level data:

The anonymised respondent level data set will be made available via the UK Data Archive in due course.

Results from previous surveys

You can find the results from previous surveys for England and for trusts on the NHS surveys website.

Please note, due to survey redevelopment work, the 2019 results are only comparable with results from the 2014 survey onwards.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

How will results be used?

CQC will use the results from the survey in the regulation, monitoring and inspection of NHS trusts in England. Survey data will be used within CQC Insight, which provides Inspectors with an assessment of how trusts are performing. Survey data will also form a key source of evidence to support the judgements and inspection ratings published for trusts.

Other organisations

The organisations below will use the results in the following ways.

NHS trusts
Trusts and commissioners are expected to take action to improve services based on the results.

NHS England and NHS Improvement; and the Department for Health and Social Care
Information collected nationally in a consistent way is essential to support public and Parliamentary accountability. The results are used by NHS England and NHS Improvement; and the Department of Health and Social Care for performance assessment, improvement and regulatory purposes.

Last updated:
13 December 2019