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Adult inpatient survey 2016

  • Public

Read the results of our latest analysis, which looks at the experiences of adult patients in hospital.

Eligibility and participation

  • Number of participants: 77,850
  • Response rate: 44 per cent
  • Age range: 16 years and older
  • Time period: July 2016
  • Eligibility: Patients aged 16 years or older, who had at least one overnight stay
  • Exclusions: Patients whose treatment related to maternity or, patients admitted for planned termination of pregnancy, day case patients, private patients (non-NHS)

Key findings for England

The results of the 2016 inpatient survey indicate that there have been small, but statistically significant improvements in a number of questions, compared with results dating back to the 2006, 2011 and 2015 surveys. This includes patients’ perceptions of:

  • the quality of communication between medical professionals (doctors and nurses) and patients
  • the standards of hospital cleanliness
  • quality of food

However, the results also indicate that the results of some questions have been less positive. This includes patients’ perceptions of:

  • being involved in decisions about their care and treatment
  • information sharing when leaving hospital
  • waiting times
  • support after leaving hospital

For more information, please see the statistical release, which provides the results for all questions and contextual policy information.

For more information about the methodology for the survey, analysis and reporting, please see the Quality and Methodology document.

Results for NHS trusts

These results show how trusts performed on individual questions in the survey. The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'better', 'worse' or 'about the same' when compared with other trusts.

View the A-Z list of inpatient survey results by NHS trust.

Each trust was also provided with a benchmark report which provides more detail about the data. You can view these reports on the NHS surveys website.

Download the technical document below for detailed information on how we analysed the trust results.

Open data

Here, you can find the data that was published in the overall report for England and for each trust.

The file below contains the data for England:

The file below contains the trust level data:

The anonymised respondent level data set will be made available via the UK Data Archive in due course. This website will be updated with its location once available.

Results from previous surveys

You can find the results from previous surveys for England and for trusts on the NHS Surveys website. For the trust results, please click on the folder for the year in which you are interested and then choose the ‘published results’ folder.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

How will the results be used?

The Care Quality Commission will use the results from the survey in the regulation, monitoring and inspection of NHS acute and NHS foundation trusts in England. Survey data will be used in CQC’s Insight system, which provides inspectors with an assessment of risk in areas of care within an NHS trust that need to be followed up. The survey data will also be included in the data packs that are produced to inform inspections. Results will also form a key source of evidence to support the judgements and ratings published for trusts.

Other organisations

The organisations below will use the results in the following ways.

NHS trusts

Trusts, and commissioners, are expected to take action to improve services based on the results.

NHS England and the Department of Health

Information collected nationally in a consistent way is essential to support public and Parliamentary accountability. The results are used by NHS England and the Department of Health for performance assessment, improvement and regulatory purposes.

NHS Improvement

The NHS Trust Development Authority is now part of NHS Improvement, which will use the results to inform quality and governance activities as part of its Oversight Model for NHS trusts.

Last updated:
20 July 2017


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