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Case study: Person-centred, responsive care
In State of Care we found that a positive organisational culture and continuous staff development have a real impact on the quality of care.
Home Instead West Lancashire and Chorley is a home care service based in Ormskirk. Our inspectors rated it outstanding after we carried out an inspection in July 2014. The managers of the service explained how they try to hold true to their principles of kindness, respect, dignity and compassion in everything they do.
- Last updated:
- 29 May 2017