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Provider: Sandwell and West Birmingham Hospitals NHS Trust Requires improvement

On 05 April 2019, we published a report on how well Sandwell and West Birmingham Hospitals NHS Trust uses its resources. The ratings from this report are:

  • Use of resources: Requires improvement  
  • Combined rating: Requires improvement  

Read more about use of resources ratings

A review of one or more of the ratings contained within the inspection report has been carried out at the request of the provider. Further to the review the rating(s) within this report remain unchanged.

Urgent and Emergency Care – Type 1 service

23 October 2019

This survey looked at the experiences of people who attended type 1 or type 3 urgent & emergency care (UEC) services.

Type 1 services include A&E departments, and may also be known as casualty or emergency departments.

Type 3 services include urgent care centres, urgent treatment centres and minor injury units. The survey only includes services directly run by an acute NHS trust.

These are the results for Type 1 services.

See the results for trusts that had an eligible Type 3 service.

We use surveys to find out about the experiences of people who receive care and treatment.

Between October 2018 and March 2019, a questionnaire was sent to:

  • 1,250 people who had used Type 1 services at trusts with no eligible Type 3 services
  • 950 people who had used Type 1 services at trusts who also had eligible Type 3 services

Responses were received from 169 people at Sandwell and West Birmingham Hospitals NHS Trust.