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Provider: Oxford University Hospitals NHS Foundation Trust Requires improvement

CQC has taken urgent enforcement action for a failure to provide safe care and treatment. We have issued conditions on the providers registration and these will remain until CQC are satisfied that improvements have been made. See our press release.

Urgent and Emergency Care – Type 1 service

23 October 2019

This survey looked at the experiences of people who attended type 1 or type 3 urgent & emergency care (UEC) services.

Type 1 services include A&E departments, and may also be known as casualty or emergency departments.

Type 3 services include urgent care centres, urgent treatment centres and minor injury units. The survey only includes services directly run by an acute NHS trust.

These are the results for Type 1 services.

See the results for trusts that had an eligible Type 3 service.

We use surveys to find out about the experiences of people who receive care and treatment.

Between October 2018 and March 2019, a questionnaire was sent to:

  • 1,250 people who had used Type 1 services at trusts with no eligible Type 3 services
  • 950 people who had used Type 1 services at trusts who also had eligible Type 3 services

Responses were received from 316 people at Oxford University Hospitals NHS Foundation Trust.