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Provider: Croydon Health Services NHS Trust Requires improvement

Urgent and Emergency Care – Type 3 service

23 October 2019

This survey looked at the experiences of people who attended type 1 or type 3 urgent & emergency care (UEC) services.

Type 1 services include A&E departments, and may also be known as casualty or emergency departments.

Type 3 services include urgent care centres, urgent treatment centres and minor injury units. The survey only includes services directly run by an acute NHS trust.

These are the results for type 3 services.
All trusts also have results for type 1 services. See the results for type 1 services.

We use surveys to find out about the experiences of people who receive care and treatment.

Between October 2018 and March 2019, a questionnaire was sent to 420 people who had used Type 3 services at each eligible trust.

Responses were received from 78 people at Croydon Health Services NHS Trust.