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Provider: Bradford Teaching Hospitals NHS Foundation Trust Good

Urgent and Emergency Care – Type 1 service

15 September 2021

This survey looked at the experiences of people who attended type 1 or type 3 urgent and emergency care (UEC) services.

The 2020 survey involved 126 trusts with a type 1 accident and emergency (A&E) department. Fifty-nine of these trusts had direct responsibility for running a type 3 department (urgent treatment centre). Two different questionnaires were used and trust results are provided separately.

Type 1 services include A&E departments, and may also be known as casualty or emergency departments.

Type 3 services include urgent treatment centres, and may also be known as minor injury units. The survey only includes services directly run by an acute NHS trust.

These are the results for type 1 services.

See the results for trusts that had an eligible type 3 service.

We use surveys to find out about the experiences of people who receive care and treatment.

This survey looked at the experiences of 41,206 people who attended a type 1 service in September 2020 and 7,424 people who attended a type 3 service in September 2020 and, for smaller trusts, August also.

Between November 2020 and March 2021, a questionnaire was sent to:

  • 1,250 people who had used type 1 services at trusts with no eligible type 3 services, or
  • 950 people who had used type 1 services and 420 people who had used eligible type 3 services

Responses were received from 279 people at Bradford Teaching Hospitals NHS Foundation Trust.