Archived: East Coast Recovery Ltd

Currently the Care Quality Commission is not rating specialist services pending a review of our national methodology.

We found that:

• The service was safe. Staffing levels were good and there were no issues with sickness within the team. There was a robust system in place to manage medication. There was a safeguarding policy in place that addressed staff and service user boundaries.
• The service was effective. Staff were up to date with mandatory training and there was also evidence of people being supported to complete specialist qualifications. Regular audits took place to ensure quality. We saw evidence of a case file audit underway at the time of the inspection.
• The service was caring. Staff interacted with people in a positive way and the service was recovery focused. People felt they had benefited from the service and told us they felt that staff were caring.
• The service was responsive. People knew how to raise concerns regarding their treatment. The meeting structures meant staff were made aware of complaints and the outcomes of complaints in order to learn from them.
• The service was well led. The provider has a clear definition of recovery. Several recovery awards were on display. The awards were for work in the local community to raise awareness of recovery and for supporting people with opportunities to engage with community activities. The provider had taken steps to update existing policies to address recent concerns raised about the service. Managers Were present in the office most days and visible to staff and people who use the service.