The Care Quality Commission (CQC) has rated Rosemount Care Home in Sunningdale, Whitley Bay, inadequate and placed the home into special measures to protect people, following an inspection in May and July.
Rosemount Care Home, run by Roseberry Care Centres (England) Ltd, provides accommodation with nursing and personal care for up to 60 people, some of whom are living with dementia.
The inspection was undertaken in response to ongoing concerns from the local authority relating to people’s care and treatment, and the management of safety and risk at the home.
Following this inspection, the overall rating for the home, as well as the area of safe and effective have moved down from good to inadequate. The areas of caring and responsive have moved down from good to requires improvement, and well-led has gone down from requires improvement to inadequate.
The service has been placed in special measures which means it will be kept under close review by CQC to keep people safe and it will be monitored to check sufficient improvements have been made. CQC issued a warning notice following the inspection to focus their attention on making significant improvements around people’s care and treatment, and the management of the service.
Victoria Marsden, CQC deputy director of operations in the north, said:
“When we inspected Rosemount, it was disappointing to find a deterioration in the level of care being provided. Ineffective leadership from previous management ad led to shortfalls in the quality of care, placing people at risk of harm. A new manager was now in post who was starting to make improvements, and we continue to monitor progress.
“The service faced understaffing, especially at night, which raised concerns about increased risks of injury, falls, or unmet needs. People using the service and staff reported delays in personal care, such as assistance with using the toilet.
“The staffing shortage sometimes led to inadequate support, including a lack of fall prevention plans and improper wound or catheter care.
“It was positive that staff felt the new manager was approachable and supportive, and they’d noticed improvements and learning from incidents were now taking place.
“One person was in the process of moving into supported living due to health improvements since being at Rosemount. They spoke positively about support from the new manager as they transitioned to their new home.
“We have told leaders where we expect to see rapid, and continued improvements and will continue to monitor the home closely to keep people safe during this time. We will return to check on their progress and won’t hesitate to use our regulatory powers further if people aren’t receiving the care they have a right to expect.”
Inspectors found:
- Appropriate standards of cleanliness and hygiene weren’t always in place to prevent detect and control the spread of infections.
- Duty of candour hadn’t always been completed in line with guidance.
- People said they had concerns about the environment and possessions going missing.
- People weren’t always at the centre of their care and treatment options and weren’t always involved in decision making.
- Records weren’t in place to support the covert administration of medicines.
- The need for people’s consent wasn’t consistently applied.
However:
- Resident and relatives’ meetings had been implemented and took place monthly.
- Staff received training and had a good understanding of what to do to make sure people were protected from abuse.
The report will be published on CQC’s website in the next few days.