The Care Quality Commission (CQC), has again rated Cherish UK Ltd Supported Living as outstanding following an inspection that finished in March.
Cherish UK, run by an organisation of the same name, is a supported living service providing care and support to adults living with a learning disability. The service was providing personal care to 40 people at the time of this inspection.
CQC has upgraded the rating for caring from good to outstanding, while the rating for well-led changed from outstanding to good. The service maintained its good rating for safe and effective, with the rating for responsive remaining outstanding.
Victoria Marsden, CQC deputy director of adult social care in the north, said:
“When we inspected Cherish UK Ltd, we found a service that placed great importance on people’s independence which enabled great progress to be made in their lives.
“People were able to develop new life skills and drastically reduce the amount of support they require over time. One person saw their support reduced by 30 hours and now enjoys their new independence.
“People and relatives were involved with decisions about their care from the very beginning, with regular review meetings taking place to ensure the best outcomes. The service was quick to act on any requested changes or complaints and escalated them when necessary.
“Staff went above and beyond for people within their care, with two people being supported in enjoying a day out together for Valentines. Developing and maintaining healthy relationships is vital part of life, which staff clearly recognised. Another person was able to reconnect with their family at wedding after expressing their wish to do so.
“Leaders and staff should be very proud of the findings in this report. Achieving a third consecutive outstanding rating is a phenomenal achievement. They are a shining light in their field, making lives better every day. Other services should look to this report to see if there’s anything to learn from it.
Inspectors found:
- The service used innovative methods to ensure information was available to people in formats they required. Inspectors saw numerous examples where the service had overcome potential barriers for people with a learning disability.
- Leadership was strong, inclusive, and focused on continuous improvement. There was a positive culture of openness and learning, clear governance systems, and effective partnership working.
- The service worked effectively to support people during transitions between services, ensuring these were planned and person-centred.
- People received enough support to eat and drink in order to meet their nutrition/hydration needs, which was clearly outlined within care plans.
- Staff understood the importance of ensuring people were treated with dignity and respect when delivering care.
- Staff demonstrated a proactive and person-centred approach when supporting people to explore their beliefs and identity.