CQC rates GP surgery in Peterborough outstanding

Page last updated: 10 June 2022

Boroughbury Medical Centre, Peterborough, has been rated outstanding by the Care Quality Commission (CQC), following an inspection carried out in March

The inspection found that patients were well cared for and their individual needs were central to the work of the practice.

The rating for the service has moved from good to outstanding overall. It was also rated outstanding for being responsive to people’s needs and well-led. It was rated good for being caring, safe and effective.

Andy Ford, CQC head of inspection for primary medical services, said:

“I was pleased to see how well staff responded to patients at Boroughbury Medical Centre, prioritising their individual needs.

“I was particularly impressed with the way the service engaged hard-to-reach groups, including homeless people, to tackle health inequalities across the city. The hard work of staff and managers made a real difference to the lives of vulnerable people.

“Our inspectors found that leaders were inspiring and motivated, which had a positive effect throughout the service and contributed to the standards of care and treatment provided to people.

“This practice is an excellent example of what can be achieved through outstanding leadership.”

The service was rated outstanding because of its efforts to tackle health inequalities in the city, and its success in engaging with some of the most vulnerable people in the community.

It used innovative methods to ensure all patients could be reached and receive care in a timely manner.

The practice was also involved in several pilot schemes within the community to encourage better self-care among vulnerable groups, and feedback from partner organisations demonstrated positive outcomes for these patients.

The service had been nominated for multiple awards for its work within the community, and this recognition had led to further funding to allow its outreach programme to continue.

Leaders were found to be inspiring and motivated, encouraging staff to succeed, and inspectors observed strong and effective teamwork. There were high levels of satisfaction among employees who were proud of the organisation as a place to work and they spoke highly of the culture at the practice.

Staff were encouraged to speak up and raise any concerns, and there was a strong commitment to equality and inclusion among staff and patients.

Inspectors also found the service worked well with other organisations to improve outcomes for patients, and best practice was followed for sharing information across the local health system.

See the report for Boroughbury Medical Centre

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Read the report

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.