The Care Quality Commission (CQC) has rated Binscombe Medical Centre as outstanding for a second time, following an inspection in October.
Binscombe Medical Centre is a GP practice based in Godalming serving approximately 11,600 people
CQC carried out the inspection to check the quality of care being provided.
CQC re-rated the service as outstanding overall and also for being caring. Responsive has upgraded from good to outstanding. Safe and effective were re-rated as good. Well-led has declined from outstanding to good.
Stephen Paisley, CQC deputy director of operations in Surrey, said:
"When we inspected Binscombe Medical Centre, we found a practice that puts people at the heart of everything it does. Staff didn't just treat people with kindness, they went above and beyond to ensure everyone could access the care they needed in a way that worked for them.
"The practice has built strong relationships with its community and developed innovative ways to support people who might otherwise struggle to access healthcare. From creating passports for neurodiverse people to offering appointments with a GP chaplain for emotional and spiritual support, leaders have listened carefully to what matters to their community and responded with real creativity and compassion.
"People told us they felt genuinely cared for, listened to, and involved in decisions about their care. Survey results showed 98% of people felt their needs were met during their appointment, well above the national average of 90%. The 58 comments we received from people using the service were overwhelmingly positive, with many describing the excellent, personal care they'd received.
“Leaders and staff at Binscombe Medical Centre should be very proud of the findings of this report. Other GP practices should look to this report to see if there’s anything to learn from it.”
Inspectors found:
- The practice worked with local organisations and charities to reduce health inequalities and social isolation, referring people to community groups, support services and social prescribers.
- Leaders held safeguarding workshops with local school safeguarding staff, community midwives, health visitors and school nurses, improving communication, risk identification, awareness of neurodiversity support and understanding of wider family issues.
- There was a highly positive culture that prioritised staff wellbeing, with staff reporting they felt supported, valued and encouraged to develop their skills and careers.
- People were involved in decisions about their care, with 97% of survey respondents saying professionals listened well, compared with the 87% national average.