The Care Quality Commission (CQC) has upgraded the overall rating of Christopher Grange Residential Care Home in East Prescot, Liverpool, from inadequate to good following an inspection in July.
Christopher Grange run by Christopher Grange Ltd provides accommodation and personal care for up to 78 people, some of whom are living with dementia.
CQC carried out the inspection to follow up on the progress of improvements it told the service to make at the previous inspection.
Due to significant improvements made, CQC has upgraded the ratings of safe, effective, responsive, caring and well-led from inadequate to good.
As a result, of these improvements the service is no longer in special measures.
Andrew Peck, CQC deputy director of operations in the north-west, said:
“Following our return to Christopher Grange, it was clear the home had made some real improvements since our last visit. Strong, visible leadership has been central to the changes we saw, which has made a genuine difference to the lives of people living there.
“Leaders have improved staffing levels which resulted in a much happier staff team who reported they now have more time to spend with people and provide person-centred care. One relative told us staff arranged healthcare support for their loved one and described the care as absolutely exceptional.
“Family members and loved ones told us the home environment felt more supportive and inclusive, with staff who were seen to be caring, attentive and engaged. People told us they felt safe, that their concerns were listened to, and that they could speak up when they needed to.
“People were able to choose where they spent their time within the home and staff supported them to maintain their interests and hobbies. The service held daily church services, and we observed people attending these and responding positively.
“Staff and leaders at Christopher Grange should be proud of the improvements they’ve achieved together for their residents. We’ve shared our findings with them and will continue to monitor the service to ensure these improvements to people’s care are embedded and sustained.”
Inspectors found:
- People spoke positively about the activities available, the support they received and the opportunities to make choices about their daily lives.
- The service held regular reviews involving people, staff and healthcare professionals so risks could be managed relating to falls, nutrition, skin integrity, medicines and long-term health conditions.
- Leaders fostered a positive culture where people felt they could speak up and their voice would be heard.
- Staff listened to concerns about safety and investigated and reported any incidents and learned from them.
- Relatives were positive about recent management changes and felt communication had improved.
- Staff encouraged people to eat and drink well, supported them to manage long-term health conditions and promoted exercise where appropriate.