Because we all care: focus on people who are deaf or hard of hearing

Page last updated: 30 June 2022

We are asking people who are deaf or hard of hearing to get in touch. We want to hear about their care.

Our job is to check services like GPs, hospitals and care homes. We make sure they are giving good care to people. One way we do this is by getting people to tell us what they think.

What we want to know

You can tell us about your own care. Or it can be care experienced by a loved one. The experience can be good or bad.

What helps us most is examples. If you think a service is good or bad, what things happened that make you feel that?

Ways you can contact us

There are different ways you can tell us about experiences of care.

How to talk to us using British Sign Language (BSL)

We use a service called SignLive. SignLive gives you an interpreter so you can talk to us with sign language. You can use it on your smartphone, tablet or computer.

How to use SignLive for the first time

Calling us through SignLive's community directory is free.

If you have a technical problem with SignLive, email

Contact us by text relay

You can also contact us using the Relay UK app.

Relay UK is a text relay service. You type in what you want to say. An operator reads it out to us. Then the operator types what we say so you can read it.

You need to download the app first. You can get it from the App Store, Google Play or the Relay UK website.

Use the app to contact us on 18001 03000 616161.

Use our web form

Our simple form asks you questions about your experience of care.

Fill in our form

Get involved in our campaign

Campaign toolkit

If you're a charity or another type of organisation and you'd like to help us with our campaign, you can use our campaign toolkit.

Go to the toolkit

Join the conversation

Join the conversation on Instagram and Twitter using the #BecauseWeAllCare hashtag.