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University Hospitals of Morecambe Bay follow up report

19 September 2013
  • Public

Our follow up report of University Hospitals of Morecambe Bay NHS Foundation Trust shows evidence of improvements since 2012, but further work is needed.

About the investigation in 2012

In 2012, we carried out an investigation of the delivery of emergency care services at University Hospitals of Morecambe Bay NHS Foundation Trust.

This investigation identified a number of concerns with:

  • the provision of emergency services at the Royal Lancaster Infirmary and Furness General Hospital
  • an apparent dislocation between senior managers and senior clinicians.

Our follow up review

In April 2013, a team of eight CQC inspectors, two external specialist advisers and an Expert by Experience carried out a follow up review.

The team found evidence of improvement in the safety and quality of care across the emergency care pathway. In addition, they saw that governance and management systems had been strengthened at trust and departmental level. 

However we are concerned about the sustainability of these improvements and further work is needed.

In particular, the trust must take early action to: 

  • ensure that suitably qualified and experienced paediatric staff are available at all times within the accident and emergency department.
  • improve its complaints handling systems.
  • ensure a cultural change programme is in place across the organisation that promotes an identity of a fully merged trust.

Read the full follow up report

Download the full follow up report below for more information on all of the findings.

Last updated:
05 July 2018