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Neighbourhood Watch to encourage members to share their experiences of care

24 January 2016
  • Public

We have partnered with Neighbourhood & Home Watch Network (NHWN) to help improve the quality of health and social care in local communities across England.

A joint survey from CQC and NHWN, found that nearly two thirds (63%) of NHWN members have heard of CQC, but just half (52%) were aware they could report their concerns about a health or social care service to us.

The survey of 4,881 NHWN members also found that just one in five (22%) have read a CQC inspection report and nearly two thirds (61%) were unaware of CQC’s rating system.

The partnership is part of CQC’s commitment to working together with national and local voluntary organisations to gather feedback from people about their experiences of care.

Jill Morrell, Head of Public Engagement at the Care Quality Commission, said:

“We know that Neighbourhood Watch members are invested in building safe and friendly communities, and CQC work to make sure that health and social care services in England provide people with safe, effective, compassionate and high-quality care. We see this partnership as an opportunity to work together towards a common goal of improving health and social care within local communities and neighbourhoods.”

Download a leaflet outlining our partnership with NHWN

Learn more about sharing your experiences of care with us.

You can also follow @CareQualityComm on Twitter, and talk about this partnership using the #SharewithCQC hashtag.

Last updated:
29 May 2017