27 June 2012
Barking, Havering and Redbridge University Hospitals NHS Trust has made progress, but more improvements need to be made across Queen’s Hospital and King George Hospital to ensure people receive the care they deserve.
The trust has met 27 of the 81 recommendations we made in October 2011 when we published our investigation report.
In particular, emergency care and staffing levels are still of serious concern. We have found that the trust is struggling to deal with the increased number of complaints it is receiving.
Some of the improvements that the trust has made are a result of stakeholders working more closely together. However, we remain concerned with whether these improvements can be maintained.
We will continue to conduct unannounced inspections on the trust to check that national standards are being met.
About our investigation
Our investigation of Barking, Havering and Redbridge began in July 2011 to ensure that the trust had the appropriate processes in place to deliver care and treatment.
Between September and November 2011, we carried out inspections at Queen’s Hospital and King George Hospital, and looked at areas such as maternity services, accident and emergency services and staffing.
We published the investigation report in October 2011.