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Inspections of general practice out-of-hours services start this month

30 January 2014
  • Public

England's Chief Inspector of General Practice, Professor Steve Field, is inviting people in England to tell him and his inspectors what they think of their GP out-of-hours services.

This month we start inspecting all GP providers of NHS out-of-hours services in England, using our new approach to inspection.

In the first three months of 2014, we'll inspect 27 out-of-hours providers. The first four services to be inspected in January are:

  • Bedford on Call Limited
  • NEMS Community Benefit Services Limited, Nottingham
  • South Doc Services Limited, Selly Oak
  • South Essex Emergency Doctors Service

All GP providers of NHS out-of-hours services will be inspected by June 2014.

The new inspection teams will be led by expert inspectors with clinical input led by GPs. The teams will include an inspector, a GP, a nurse or a practice manager and a trainee GP. They may also include an Expert by Experience – someone who uses a GP practice or has a particular experience of care.

The inspectors will look at how well the service responds to patients’ needs and consider the quality of communication between out-of-hours care and other local services, including GP practices, care homes and emergency services.

Anyone who wishes to give their views to the inspection team can do this in a number of ways:

Inspections of GP surgeries will begin after April 2014 and every GP surgery in England will have been inspected and rated by April 2016.

Last updated:
29 May 2017