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Improving our customer experience

31 March 2016
  • Public

To do our job well, it’s really important that people tell us about their experience of care.

By providing us with this information, they help us improve the overall quality of care in England. It also help us to prevent poor care and abuse happening to others in the future.

At CQC we have recently been reviewing the experience our customers have when they contact us, particularly those who tell us their concerns about services we regulate.

We are working with a partner organisation called Quality Health who will carry out a survey to gather feedback from members of the public who have contacted us to share their concerns.

They will ask questions such as why you chose to contact CQC and how you feel your enquiry was dealt with. We will use the results of the survey to help us improve our customer service, and also to help us to develop a bigger customer survey programme which we will carry out in future.

How to take part

If you would like to take part and help us improve the service we offer, please email – please include your full name if you haven’t shared that already.

Please be aware we will share the contact details of customers willing to take part in the survey with Quality Health to allow them to contact you – Quality Health will not share these details with anyone else.

If you choose to take part, Quality Health will be in touch in due course about the survey.

Last updated:
29 May 2017