Improving the NHS complaints system
Published: 5 August 2011
Page last updated: 3 November 2022
We are one of eight bodies that have recognised the need for an improved system of capturing patients’ complaints about the NHS.
A better system needs to be created that enables relevant bodies to gain meaningful and comparable information.
This would significantly help to drive improvements in health care and strengthen the quality of services for everyone.
Other bodies that have agreed with this include:
- NHS Information Centre
- Parliamentary and Health Service Ombudsman
- Department of Health
- NHS
- Monitor
- National Voices
- National Association of LINks members
We will work jointly with these bodies to identify trends and themes of risk, and will act on them.
We will also provide the NHS Information Centre with practical and technical support to bring about necessary changes.