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Four general practices rated as 'Good' for the quality of care

4 December 2014
Sarum House Surgery, Beeston Village Surgery, Park Edge Practice, Bellingham Practice
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The quality of care in four GP practices in different parts of the country has been rated as 'Good' following inspections by CQC.

Sarum House Surgery in Hereford, Park Edge Practice and Beeston Village Surgery in Leeds and Bellingham Practice near Hexham, Northumberland were inspected during October 2014 and the reports published this week.

Under CQC's new inspection regime, all of England's GP practices are given a rating of Outstanding, Good, Requires Improvement or Inadequate to help people make informed choices about their care and encourage improvement across sector. Inspectors concluded that all four practices provide services that are safe, caring, effective, responsive and well-led that meet the needs of the people that they serve.

Commenting about Sarum House surgery, Professor Nigel Sparrow, Senior National GP Advisor said: "It is clear that Sarum House Surgery is providing a caring and effective service for people of Hereford.

"We saw the practice had comprehensive systems for monitoring and maintaining safety as well as the care and treatment of patients. It was proactive in helping people with long term conditions and had arrangements in place to make sure that their health was monitored regularly."

Commenting on the Bellingham Practice, Professor Nigel Sparrow, Senior National GP Advisor, said: "We found that the practice displayed an excellent understanding of the differing needs of their patients and acted on these needs in the planning and delivery of its services. Staff had initiated many positive service improvements that were over and above their contractual obligations, particularly for young people.

"There are 3,300 people living in the rural area around Hexham who depend on this practice."

Commenting on Park Edge Practice, Professor Nigel Sparrow, Senior National GP Advisor, said: "We saw robust systems in place to measure the effectiveness of care and treatment, and patient feedback described staff as kind and compassionate. Patients were referred for hospital care in a timely manner and staff were supported by regular training and appraisals."

Commenting on Beeston Village surgery, Professor Nigel Sparrow, Senior National GP Advisor, said: "We observed positive working relationships between staff and other healthcare professionals and saw that patients received accessible, individualised care.

"One example of outstanding practice at Beeston Village was the use of text message alerts for patients anxious about sitting in the waiting room so that they were able to go straight to the consultation room at the time of their appointment."

These reports follow the publication of the first two Outstanding ratings for general practices last month, as part of CQC's new inspection regime.

Last updated:
29 May 2017