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Farnborough care home closes

10 November 2011
  • Public,
  • Care homes without nursing

Melbury House care home, which was falling short of the essential standards of quality and safety, has closed after the provider voluntarily cancelled its registration at the site.

Checks were carried out in response to concerns that were identified regarding the health, safety and welfare of people who used the service.

Subsequent to our visits, the provider, ACH of London LLP, applied to voluntarily cancel the registration of Melbury House and the home has now closed.

Key findings

The results of our inspections show:

  • health and social care professionals had concerns about how prospective residents were assessed prior to admission to the home.
  • a number of staff had not undertaken essential training for their roles.
  • monitoring of the quality of service provided was ineffective.
  • people lacked confidence that risks to their health, safety and welfare were not properly reported so that action could be taken.

Find out more

We conducted two visits to Melbury House in August 2011. We observed how people were being cared for, talked with people who use services and staff, checked the provider’s records and looked at records of people who use services.

Last updated:
29 May 2017