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Experts by Experience procurement: tell us what you think

14 November 2017
  • Public

We're gathering views about the future role of our Experts by Experience programme, which is to be competitively re-tendered for delivery from 2019 onwards.

Experts by Experience are people who have personal experience of the services we regulate, either directly or as carers.

During inspections, Experts by Experience speak with people using services and their family or organisations that support them. They may also watch how the service is delivered and speak to staff. Their findings are used to support inspectors’ judgements on services and may be included in inspection reports.

As well as speaking with current Experts by Experience, care providers and our staff, we'll also be working with potential suppliers to develop the invitation to tender over the coming months. We're also keen to hear the views of members of the public who have an interest in the Experts by Experience programme.

Members of the public

Share your views on the future Experts by Experience programme (closing date 11 December)

If you have problems using the form, call 03000 616161 and we will help you. You can also email us at

More information about the programme can be found in the presentation below.

Current Experts by Experience

Separate consultations are taking place to collect the views of current Experts by Experience. Please use the online/easy read survey available to you.

We will also be producing a regular bulletin with updates about the process, and an online form will be made available to you to submit questions to us in December.

Contact your support organisation for further information.

Information for organisations wishing to register an interest in the Invitation to Tender.


We've started gathering views to help shape development of our Experts by Experience programme. The programme is being competitively re-tendered for delivery from 2019 onwards.

More information about Experts by Experience.

Since the start of this financial year, Experts by Experience have supported nearly 4500 CQC inspections. On average they speak with 9 people per inspection, meaning we have been able to engage with an extra 40,000 people during our inspections.

As we move to a more intelligence-driven approach to regulation, we will need Experts by Experience to help gather local and national intelligence from the public. In particular we would like Experts by Experience to help us engage with people and groups who may find it difficult to have access to services or for their voice to be heard.

We want Experts by Experience to provide three types of support:

  • Inspection – support to site visits and telephone calls
  • Monitor and Insight – support gathering local and national information from the public. This will include special reviews and investigations as well as work raising public awareness of CQC
  • Co-production – support to policy and guidance development and delivery of CQC staff training

Find out more about the procurement of these services.

Last updated:
14 November 2017