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Complaints statistics on all adult social care providers published for first time
For the first time the Local Government Ombudsman (LGO) has published its complaints statistics for local authorities and private social care providers in a report issued on Wednesday 28 May.
The report highlights the impact that people feel when care services let them down, and the individual stories published remind us that behind the statistics are the real experiences of people who are relying upon care providers to deliver the support they need.
Commenting on the report, our Chief Inspector of Adult Social Care, Andrea Sutcliffe, said: “I welcome the report which demonstrates how important it is for adult social care services to respond positively to the concerns that may be raised by people using these services or their family and friends.
“When we look at whether services are safe, caring, effective, responsive and well led we will be considering how well complaints are handled and acted upon. This will help to inform our judgement of whether services are outstanding, good, require improvement or inadequate.”
Hear more about what Andrea had to say live from the Good Morning Britain breakfast sofa.
- Last updated:
- 29 May 2017