Worthing Medical Group rated Outstanding by the Care Quality Commission

The Care Quality Commission (CQC) has found the quality of care provided by Worthing Medical Group in Worthing, West Sussex to be Outstanding following an inspection in January 2017.

Inspectors rated the care at Worthing Medical Group, Outstanding for being responsive to people’s needs, well-led, and Good for being safe, effective and caring.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service at Worthing Medical Group, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff have demonstrated a real commitment to their patients.

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:

"It is clear that Worthing Medical Group is providing a caring, responsive and well-led service which is an asset to people living in this part of Sussex. To be rated as Outstanding is a real achievement.

“We found a well-run practice that was constantly learning, and striving to improve the services they provided to their patients.

"It was very impressive to see the innovation at the practice, which was leading to better results for patients. They worked closely with other local healthcare partners, sharing best practice and taking part in initiatives designed to improve care across this part of West Sussex.

“This is a great example of what outstanding care looks like.”

The report highlights a number of areas of outstanding practice, including:

• The practice worked closely with other organisations and with the local community in planning how services were provided to ensure that they met patients’ needs
• The practice used innovative and proactive methods to improve patient outcomes, working with other local providers to share best practice. For example, in developing a dedicated service for homeless patients, providing comprehensive care and support for patients living in nursing and care homes, and developing a measure to identify and support frail patients.
• The practice offered a dedicated service for homeless patients based at Health Central Surgery. Approximately 150 homeless patients used this service.
• The practice developed a system to identify severely frail patients who were not identified by other risk programmes.

Ends

For further information please contact CQC Regional Engagement Manager John Scott on 07789875809 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.