You are here

Wolverhampton residential home is rated Outstanding by the Care Quality Commission

14 August 2017
The Croft Residential Home
  • Media,
  • Care homes with nursing,
  • Care homes without nursing

The Care Quality Commission has found the quality of care provided by The Croft Residential Home, in Finchfield, Wolverhampton to be Outstanding following an inspection in April.

The Croft is registered to provide accommodation for up to 24 older people, some of whom are living with dementia who require personal care and support.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. The Croft was rated Outstanding for being caring, well-led and responsive and Good for being effective and safe.

Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region said:

“Our inspection team were really impressed by the level of care and support offered to people living at The Croft Residential Home.

“People and relatives spoke positively about the kind and caring nature of the staff team. People had developed strong affectionate relationships with staff who proactively promoted their dignity and independence. Staff recognised the importance of involving relatives and friends in the community at The Croft and visitors told us they were made extremely welcome whenever they visited.

“Staff were aware of what was important for each person living at the home and took this into consideration when supporting them, to ensure their independence was promoted and supported. People told us they were encouraged to make their own decisions about daily life and staff supported them discreetly and with diplomacy where required.

“Staff viewed the management team as role models and told us they felt the home's positive culture could be attributed to the registered manager. The registered manager led by example and sought best practice advice and support from external health and social care professionals and used their expertise to continually improve standards at The Croft.

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements.

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Helen Gildersleeve on 0191 233 3379. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
14 August 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.