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Wolverhampton medical centre is rated as Outstanding by the Care Quality Commission

3 June 2016
Bilbrook Medical Centre
  • Public,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Bilbrook Medical Centre in Bilbrook, Wolverhampton, to be Outstanding following an inspection in March.

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Bilbrook Medical Centre highlights a number of areas of outstanding practice, including:

  • The practice was proactive in sharing learning from significant events with external stakeholders. For example, an event reported by the practice had resulted in a national safety alert.
  • Effective tracker systems were used to monitor newly registered patients, staff rotas including absence and referrals made to secondary care. For example, the patient journey was monitored and followed up when required until they were discharged from hospital.
  • A strong culture of education and learning was evident. Education sessions were held twice weekly and protected time was provided monthly for all staff.
  • Innovation was used to bring care closer to home. The practice purchased ultrasound equipment and employed a sonographer to provide diagnostic and pelvic ultrasound services.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Bilbrook Medical Centre is providing an effective, responsive and well led service which is a real asset to the people living in this part of Wolverhampton.

“Patients were treated with dignity and respect and the premises had been developed to improve patient experience with particular emphasis on vulnerable groups.

“High standards were promoted and owned by practice staff with evidence of good team working across all roles. There was a strong focus on continuous learning and improvement at all levels.

“There was a clear leadership structure and staff felt very well supported by management. The practice proactively sought feedback from staff, patients and third party organisations, which it acted on.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”

Senior partner at Bilbrook Medical Centre, Dr Peter Maidment, said:

“We are delighted that the hard work of the whole practice team in developing great outcomes for patients has been recognised.

“Our work around safety and leadership was singled out for praise and our work on chronic disease management, dermatology and ENT medicine has been fulfilling for our patients.

“We have developed a great learning environment for doctors and medical students training for general practice. Well done everyone.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Bilbrook Medical Centre.

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.