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Wisteria House Dementia Care Ltd rated Outstanding by Care Quality Commission

8 June 2016
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Wisteria House Dementia Care Ltd as ‘Outstanding’ overall following an inspection in January 2016.

Inspectors rated Wisteria House, located in Napier Street, Plymouth in Devon ‘Outstanding’ for being caring and well-led and ‘Good’ for being safe, effective and responsive to people’s needs.

A full report of the inspection has been published today on this website. 

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“We received many positive comments about the care at Wisteria House and it’s encouraging to report that there was an openness to learn and deliver an exceptional level of personalised and innovative care.

“Staff had the right skills and knowledge to meet individual needs and should feel proud of the work they do and for the positive relationships they have with residents.

“Staff said morale was excellent and managers were visible, approachable and responsive to suggestions made to improve the quality of service.”

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well-led. I would encourage other providers to read this report, and the others we have published on services we have rated ‘Outstanding’, to see what they can learn.”

The report highlights a number of areas of ‘Outstanding’ practice, including:

  • Providing excellent and strong person-centred care that enabled people living with dementia and at end of life care to achieve their potential, goals and to continue with a range of varied activities.
  • Encouraging people to remain independent and healthy by supporting their involvement in personal and meaningful activities.
  • For being exceptionally well-led and managed effectively with clear visions, values and enthusiasm that were embedded and embraced by the staff to, “Promote choice and control over one’s life that adds meaning and purpose…where individuals can experience living positively with dementia.” The service was exemplary in responding to people’s needs and preferences.
  • Staff spoke highly of and were passionate about their work, comments included, “I love working here.” and “We always put people first” and relatives told us “Their (the staff) approach is very good – very dedicated.” Staff clearly demonstrated they understood how people’s dementia could affect them and showed concern for people’s well-being in a meaningful way.

Wisteria House has achieved a Level one (being the highest) Butterfly award by “Dementia Care Matters”, a leading UK organisation inspiring culture change in dementia care across the UK, and has received the “Dementia Quality Mark” in 2015 for the fourth year running.


For further information please contact Farrah Chandra, Regional Engagement Officer on 07944050817. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit 'Making the 'Mum test' real'.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. See further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.