You are here

Wirral residential care home is rated Outstanding by the Care Quality Commission

24 March 2016
  • Media

The Care Quality Commission has rated The Willows in Bromborough, Wirral, as Outstanding following an announced inspection in November 2015.

The Willows, operated by The Wirral Autistic Society, is a small purpose built residential care home designed specifically to provide services for up to eight people with autism.

The service has been rated Outstanding for being effective and caring and was rated Good for being safe, responsive to people’s needs, and well led. The Willows was rated Outstanding overall. A full report of the inspection has been published at:

The people using the service and their relatives were very complementary about the home and the support they received, and commented how they were always included in planning their care. The home was purpose built to support people with autism and was specifically designed to provide a calm and pleasant experience for the people living there, and included bespoke furniture designed to fully support individual needs.

Staff were supported with specific training that related to an individual’s needs, and were also provided with additional training to support people moving from their previous home to The Willows, to ensure a safe transition. Management encouraged staff to develop and learn new skills, and use their experience to empower the people living there to develop their own personal and social skills – helping them become more independent and be more involved in the community.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“It was clear that the team at The Willows had people at the heart of their vision of care. People told us that they felt safe and well cared for when they were being supported by the service, and staff helped them feel more included in the local community, supporting them to be more idependent.

“We received many positive comments about the service, and how the service has helped people improve their wellbeing whilst being at the home. Everyone at The Willows should feel proud of the work they do. “It is for this and many other reasons why the service has received the highest rating we can give.”


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Since launching its new programme of inspections using specialist inspection teams, CQC has published ratings on more than 12,000 adults social care services. Of those, less than 1pc have been rated Outstanding. 


Since 1 April 2015, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.