You are here

Wiltshire surgery rated Outstanding by the Care Quality Commission

30 November 2016
Rowden Medical Partnership
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Rowden Medical Partnership in Chippenham, Wiltshire to be Outstanding following an inspection in September 2016.

Inspectors rated the care at The Rowden Medical Partnership Outstanding for being responsive to people’s needs and well-led, and Good for being safe, effective and caring.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service at Rowden Medical Partnership, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff have demonstrated a real commitment to their patients.

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:

“Rowden Medical Partnership is providing an exceptional service and is a real asset to the people living in this part of Wiltshire.

“The practice provided excellent integrated patient-centred care, and were innovative in their approach to design services that were tailored to meet patient’s needs. This was underpinned by the providers clear vision and values to deliver quality and safety as their top priority.

“This is a great example of what outstanding care looks like.”

Dr Shahed Ahmad, Medical Director NHS England South Central said:

“The CQC inspections ensure that every patient receives consistently high quality care and we are delighted that Rowden Medical Partnership has been recognised as delivering an outstanding service to their patients.

“The practice continues to tailor their care and treatment to people’s individual needs and are endlessly working towards reducing and preventing hospital admissions. The Practice have set up a dedicated telephone line for people who have existing care plans in place, and available GP’s to visit these patients on a daily basis.

“This outstanding rating is a great achievement for staff at Rowden Medical Partnership.”

The report highlights a number of areas of outstanding practice, including:

  • Care and treatment was tailored to people’s individual’s needs. The practice had a complex condition clinic where patients were seen by a GP, pharmacist and a care coordinator to make sure all areas of care needs were met.
  • To reduce and prevent hospital admissions, a dedicated telephone line had been set up for people with care plans in place, and each day a GP was available to visit these patients.
  • People who were on high risk medicines were given written information on a wallet sized card to encourage their understanding, responsibility and ownership on how to manage their medication regimes.
  • The practice placed a strong focus on staff development. Staff were recognised for their knowledge, skills and expertise.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.