The Care Quality Commission (CQC) has found the quality of care provided by Rowden Medical Partnership in Chippenham, Wiltshire to be Outstanding following an inspection in September 2016.
Inspectors rated the care at The Rowden Medical Partnership Outstanding for being responsive to people’s needs and well-led, and Good for being safe, effective and caring.
Professor Steve Field, Chief Inspector of General Practice said:
“I am delighted to highlight the exceptional service at Rowden Medical Partnership, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff have demonstrated a real commitment to their patients.
“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”
Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:
“Rowden Medical Partnership is providing an exceptional service and is a real asset to the people living in this part of Wiltshire.
“The practice provided excellent integrated patient-centred care, and were innovative in their approach to design services that were tailored to meet patient’s needs. This was underpinned by the providers clear vision and values to deliver quality and safety as their top priority.
“This is a great example of what outstanding care looks like.”
Dr Shahed Ahmad, Medical Director NHS England South Central said:
“The CQC inspections ensure that every patient receives consistently high quality care and we are delighted that Rowden Medical Partnership has been recognised as delivering an outstanding service to their patients.
“The practice continues to tailor their care and treatment to people’s individual needs and are endlessly working towards reducing and preventing hospital admissions. The Practice have set up a dedicated telephone line for people who have existing care plans in place, and available GP’s to visit these patients on a daily basis.
“This outstanding rating is a great achievement for staff at Rowden Medical Partnership.”
The report highlights a number of areas of outstanding practice, including:
- Care and treatment was tailored to people’s individual’s needs. The practice had a complex condition clinic where patients were seen by a GP, pharmacist and a care coordinator to make sure all areas of care needs were met.
- To reduce and prevent hospital admissions, a dedicated telephone line had been set up for people with care plans in place, and each day a GP was available to visit these patients.
- People who were on high risk medicines were given written information on a wallet sized card to encourage their understanding, responsibility and ownership on how to manage their medication regimes.
- The practice placed a strong focus on staff development. Staff were recognised for their knowledge, skills and expertise.
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They tailor their care and treatment to people’s individual needs and are endlessly working towards reducing and preventing hospital admissions.
Dr Shahed Ahmad, Medical Director NHS England South Central