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Wiltshire GP Surgery rated as Outstanding by the CQC

4 February 2016
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Ramsbury and Wanborough Surgery, Marlborough, Wiltshire, to be Outstanding following an inspection in December 2015.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team, which included a GP and a practice manager as specialist advisors, rated the services provided by Ramsbury & Wanborough Surgery as Outstanding overall.

A full report of the inspection has been published today.

The surgery located at Whittonditch Road, Ramsbury, Marlborough, serves over 8,900 patients.

The report highlights a number of areas of outstanding practice, including:

  • Provision of a bus service to bring patients from rural locations to their appointments.
  • Elderly patients living in care homes had their needs reviewed by the GPs in conjunction with a specialist in care of the elderly on a monthly basis.
  • Access to emergency care beds for the elderly in local nursing homes reducing reliance on hospital services for care of the elderly.
  • Both the main and branch practices were open on Saturday mornings offering pre-booked and on the day appointments. The dispensary’s at both were also open on Saturday morning. This meant patients who were unable to collect their medicines during the week could do so on Saturday morning.

Professor Steve Field, Chief Inspector of General Practice said:

“I am delighted to highlight the exceptional service at Ramsbury & Wanborough Surgery, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff at the surgery have worked hard to demonstrate a real commitment to their patients. All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding. I hope other practices will see this as a model for excellent care.”

Garry Higgins, Head of GP Inspection for the South, said:

"Ramsbury & Wanborough Surgery is providing an effective and responsive service.

“We were particularly impressed with the practice’s work to initiate positive service improvements for local patients and the commitment of all staff to continuously seek improved outcomes for local people.

“Staff demonstrated a sound understanding of the differing needs of their patients and reflected these needs when planning and delivering services.  This is an example of what outstanding care looks like.”


For further information please contact John Scott, Regional Engagement manager on 07789875809. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Ramsbury and Wanborough Surgery.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.  Further information on the requirement for providers to prominently display their CQC ratings.

In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.