You are here

Wiltshire care home rated Outstanding by the Care Quality Commission

18 December 2017
Orchid House
  • Media,
  • Care homes with nursing

A Wiltshire care home has been rated Outstanding by the Care Quality Commission following a recent inspection.

Orchid House in Whitworth Road, Swindon, Wiltshire was rated Outstanding for being caring responsive to people’s needs and well-led and Good for being safe and effective. The overall rating was Outstanding.

Orchid House is a residential home that provides accommodation and personal care for up to six adults and specialises in meeting the needs of people living with autism.

Rebecca Bauers, Head of Inspection, Adult Social Care, said;

“To receive an Outstanding rating overall is a commendable achievement and the staff and management of Orchid House should be proud of the high quality care they are providing. The commitment of staff in treating residents with dignity and respect, whilst also ensuring that their individual, specialised needs are met was evident throughout the inspection”.

Some of the key findings from the inspection included:

  • Staff were given time to get to know each person really well, which enhanced their ability to keep each person safe. They demonstrated that they knew how to keep people as safe as possible, but without overly restricting what each young person wanted to achieve.
  • People received an outstanding responsive service as each individual was supported in a consistently personalised and fully responsive manner. This resulted in people receiving excellent care with detailed guidance for staff to ensure every opportunity was used to gain ongoing knowledge in order to understand people better.
  • The service worked in partnership with other organisations to ensure staff received the necessary specialist training. Bespoke, inclusive and accessible methods of non-verbal communication were developed for each resident to build an individual picture of how they communicated their needs including whether they wanted to go out or felt unwell or in pain.
  • The vision and values of the provider have been integrated into the operational culture and the staff are committed to ensuring people are at the heart of the service. Orchid House has recognised the on-going importance of ensuring these practices and values are understood, implemented and communicated to people on a continuous basis.

The full inspection report can be found on our website.


For further information please contact CQC Regional Engagement Officer Lara Orija on 07789 875 306. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
18 December 2017

Notes to editors

There are four ratings that CQC can give to health and social care services: outstanding, good, requires improvement and inadequate.

  • Outstanding - the service is performing exceptionally well.
  • Good - the service is performing well and meeting expectations.
  • Requires improvement - the service isn't performing as well as it should and CQC have told the service how it must improve.
  • Inadequate - the service is performing badly and CQC have taken action against the person or organisation that runs it.

Providers are required by law to display their ratings on their premises and on their website so the public can see them quickly and easily. This should be done within 21 days of the publication of their inspection report.

CQC published a comprehensive ‘state of care’ report about adult social care services from 2014 to 2017 which can be viewed on our website.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.