You are here

Wiltshire care home rated Outstanding by the Care Quality Commission

31 May 2017
Ciderstone House
  • Media,
  • Care homes with nursing

The Care Quality Commission (CQC) has found the quality of care provided by a care home in Swindon, Wiltshire, to be Outstanding following an inspection in May 2017.

Inspectors rated Ciderstone House, Outstanding for being caring, well-led and responsive to people’s needs and Good for being safe and effective.

Autism Care Wiltshire Limited is a specialist provider of residential care for adults who have autism, learning disabilities and other associated health needs. They are a small provider with two services providing specialist care and support. Ciderstone House provides accommodation and personal care for up to six people. 

Deborah Ivanova, CQC's Deputy Chief Inspector of Adult Social Care, said:

“Ciderstone House recognises people as individuals and delivers care in a way that is flexible and responsive to each persons needs."

“We were delighted to find an exceptional management team that led by example and set high expectations about the standard of care people should experience from staff. Staff were extremely positive, kind and caring, and placed people at the heart of the service."

“It was also positive to see that people were encouraged to socialise, supported to take part in the activity programme, to pursue their interests or take up new hobbies. In turn this helped to build people’s confidence."

“The team should be extremely proud of the work they do. I congratulate the staff at Ciderstone House for achieving our highest rating.”

People benefited from person centred care where staff promoted each person’s health, wellbeing and independence. Staff looked at how each person communicates, their routines, what was important to them, and developed creative ways to support people to live meaningful lives. For example, one person experienced difficulty leaving the home and sometimes blocked the doorway which impacted on others access to the home. The service built a door way into their bedroom and widened the corridor so they were able to take their time and be reassured by staff when needed.

Staff created a high level of engagement and developed strong caring relationships with people, showing a real interest in their wellbeing. People were given time to communicate their needs with staff and staff responded with reassurance and support. One person returned from an activity feeling distressed and a staff member spent time engaging them in another activity until they were calm, this had a positive impact on their welfare.

The full inspection report can be found on our website.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
31 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.