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Wiltshire care home rated Outstanding by the Care Quality Commission

19 August 2016
Aldbourne Nursing Home
  • Media

The Care Quality Commission (CQC) has rated the care provided by Aldbourne Nursing Home as Outstanding overall, following an inspection in August 2016.

Inspectors rated Aldbourne Nursing Home Outstanding for being caring and responsive to people’s needs, and Good for being safe, effective and well-led.

A full report of the inspection has been published today.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Aldbourne Nursing Home delivered an exceptional level of care. There was excellent feedback from residents and family members which showed staff made a positive and meaningful difference to people’s lives.

“People were able to take part in range of activities, and were encouraged to maintain social connections either as part of events in the community or individualised events at home. I was impressed by the care delivered by staff who had the right skills and knowledge. Both the provider and staff should feel proud of the work they do and of the outstanding support they provide.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs and well-led. Our inspectors’ full findings are detailed in our published report which demonstrates how excellent care can be achieved.”

The report highlights a number of areas of outstanding practice, including:

  • The service provided person centred care that was responsive to people’s individual needs.
  • People were supported to access stimulating activities that reflected people’s interests and past hobbies. Links with the local village community meant people were supported to participate in local events that were meaningful to them. People were also able to attend events within the home to reduce the risk of social isolation.
  • Staff supported people to live the life they choose, and showed genuine interest in people’s well-being.
  • Staff had comprehensive training, development and supervision and knew how to encourage people to be involved in their care plans. People made their own personal choices, with support from staff, on where and how to spend their time.
  • There was a commitment to providing end of life care that met people’s needs. Staff made sure people had a dignified, comfortable, pain-free end of life and supported people nearing the end of life, to live life to the full where possible.
  • Positive caring relationships were developed between staff and people. This demonstrated an excellent understanding of people’s individual care needs. The highly skilled staff also treated people with compassion, kindness, dignity and respect.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61

Last updated:
29 May 2017

Notes to editors

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.