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Weymouth GP practice rated Outstanding by the Care Quality Commission

Published:
6 April 2017
Service:
Royal Crescent Surgery
Categories:
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Royal Crescent Surgery in Weymouth, Dorset, to be Outstanding following an inspection in October 2016.

Inspectors rated the care at The Royal Crescent Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well-led.

A report of the inspection can be found on our website.

Professor Steve Field, CQC's Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional service at Royal Crescent Surgery.  People are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff have demonstrated a real commitment to their patients."

Ruth Rankine, CQC's Deputy Chief Inspector of General Practice in the South Region, said:

“It is clear Royal Crescent Surgery is providing a caring, responsive and well led service which is a real asset to the people living in this part of Dorset."

“There was a clear vision and strategy to deliver high quality care and encourage a culture of education and learning."

“The practice had adopted a proactive approach to reaching out to patients especially those who are be lonely and vulnerable."

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding."

The report highlights a number of areas of outstanding practice, including:

  • One of the GPs within the practice had been supported to develop a range of services to some of the most vulnerable patients within the Weymouth and Portland area  including  supporting the homeless population and people attending the community alcohol detox addictions service. 
  • The practice had a visiting team providing services for the over seventy five year olds. This included  the provision visits to 18 nursing homes supporting 208 residents . The team also provided home visits to 160 housebound patients. 
  • The practice had developed a service called ‘Community Angels’, which was provided from the branch Preston Road Surgery. This was a joint venture between the practice and the local church. It provided a volunteer befriending service, transport for patients to attend hospital appointments and a support scheme to address social isolation. 

Ends

For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

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Last updated:
29 May 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.