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Westminster’s St Philips Medical Centre rated as Inadequate

22 June 2017
St Philips Medical Centre
  • Media,
  • GP and GP out-of-hours services

St Philips Medical Centre in Westminster has been rated as Inadequate overall and remains in special measures - for the third period of time - after an inspection in April 2017.

It was rated Inadequate for being effective and well-led. It was rated Requires Improvement for being safe, caring and responsive.

There are about 10,800 patients registered with the practice, with a high turnover as many are postgraduate students who move away from the area after their studying is complete. Although the practice is located within the London Borough of Westminster it is contracted to provide GP services by NHS Camden Clinical Commissioning Group.

CQC inspectors said the practice must now:

  • Ensure there are effective arrangements in place to assess, monitor and improve the quality and safety of the services provided.
  • Ensure the introduction of formal governance arrangements.
  • Further develop systems for assessing the quality of the experience of patients receiving services.
  • In addition among the many areas the provider should improve include:
  • The development of a written policy for the management of controlled drugs.
  • The introduction care plans for patients.
  • Review systems to improve the identification of carers and provide support.
  • Develop the practice vision and values further and ensure they are communicated to staff and patients.

Professor Ursula Gallagher, CQC Deputy Chief Inspector of GP Practices, said:

“I am extremely concerned that St Philips Medical Centre continues to be rated as Inadequate and we will be taking further enforcement action against the provider. This is subject to a right of appeal."

“Our inspection did though reveal some improvements at the practice these were not sufficient to provide the necessary assurance that patients were safe.”


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Last updated:
21 June 2017

Notes to editors

Under CQC’s new programme of inspections led by Professor Steve Field, Chief Inspector of General Practice, all of England’s GP practices are being inspected and given a rating.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.