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West Yorkshire nursing home ordered to make improvements or face further action

1 September 2015
  • Media

The Care Quality Commission (CQC) has told Mrs D Hudson that she must make urgent improvements at Spring Bank Nursing Home on Howden Road, Silsden, in order to ensure the safety and wellbeing of people living there.

During an unannounced inspection in June this year, inspectors found that the home was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Spring Bank Nursing Home has been rated as Inadequate.

A full report from the inspection has been published on the CQC website:

The report highlights a number of areas of concern, including:

  • There were not enough qualified, skilled and experienced nursing staff on duty to ensure people's needs were met consistently.
  • People were not protected against the risks associated with unsafe use and management of medicines.
  • Inspectors found that people did not always receive care and treatment that met their needs or reflected their preferences.
  • The standards of cleanliness had deteriorated since the last inspection. Some parts of the home were visibly dirty and had an unpleasant odour and areas of the premises were unsafe due to poor maintenance.
  • Recruitment practices were not robust. Staff did not always receive a thorough induction at the start of their employment and once in post were not always provided with sufficient training and supervision.
  • People were at risk of being deprived of their liberty because legal requirements and best practice guidelines were not always followed.
  • The provider did not have effective systems in place to identify and manage risks to people living at the home, or to assess and monitor the quality of service that people received.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“Whilst we found that some improvements had been made at Spring Bank Nursing Home since our inspection in November 2014, we also found a number of continued concerns and examples of poor care practices.

“It is unacceptable that the provider has allowed the service to deteriorate in this way. Failure to identify and respond to risks or to ensure sufficient qualified staff were on duty to meet people’s needs are both very serious shortfalls.

“Since the inspection we have been working closely with the local authority to ensure that residents are not at risk. We have placed this service in special measures and made it clear where action must be taken to address the concerns identified.

“We will re-inspect the home within six months to check whether sufficient improvements have been made. If we find that the service being provided remains inadequate, we will consider taking further steps to cancel its registration with CQC."


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report detailing the findings of their inspection:


 In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


Special Measures. All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to Inadequate care and we will use it alongside our


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies. 


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.