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West Yorkshire nursing home ordered to make improvements or face further action

7 September 2015
  • Media

The Care Quality Commission (CQC) has told Mrs G H Copley that she must make urgent improvements at Lands House, Brighouse, in order to ensure the safety and wellbeing of the people living there.

During unannounced inspections in July this year, inspectors found that the service was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Lands House has been rated as Inadequate and placed into special measures.

A full report from the inspection has been published on the CQC website:

The report highlights a number of areas of concern, including:

  • There was insufficient staff to make sure the needs of people living at the home could be met in a timely manner.
  • Although inspectors saw some improvements, people were exposed to the risks associated with the unsafe administration and management of medicines.
  • Risk assessments were not robust which meant that people were not adequately protected and people’s care plans were not being updated with new information to ensure staff were fully aware of developing concerns or people’s changing care needs.
  • People were at risk of being deprived of their liberty because legal requirements and best practice guidelines were not always followed.
  • Inspectors were concerned that the service had not improved sufficiently to support people that had lost weight or had specific nutritional needs.
  • People’s needs were not fully assessed. The pre-assessment process was not sufficiently robust to ensure all people’s care needs were identified.
  • Care was not always delivered in line with healthcare professionals’ assessments and recommendations.
  • The provider did not have an effective system in place to regularly assess and monitor the quality of service that people received.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“Whilst we received some good comments about care people received and saw some improvements had been made since our previous inspection in February, we also observed incidents that were not caring and not all improvements to the service had been sustained.

“Since the inspection we have been working closely with the local authority to ensure that people being provided support are not at risk. We have placed this service in special measures and made it clear where action must be taken to address the concerns identified.

“We will re-inspect the service within six months to check whether sufficient improvements have been made. If we find that the service being provided remains inadequate, we will consider taking further steps to cancel its registration with CQC."


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61. 


Last updated:
29 May 2017

Notes to editors


CQC has published a full report detailing the findings of their inspection:


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


Special Measures. All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to Inadequate care and we will use it alongside our


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies. 


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.