The Care Quality Commission (CQC) has told High Lee Care Home in Halifax, West Yorkshire, that it must make improvements or face further enforcement action.
During an unannounced inspection in October 2014, inspectors found that the home was failing to provide care which was safe, effective, responsive or well led.
A full report of this inspection has been published on the CQC website today: www.cqc.org.uk/location/1-113113292.
Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, High Lee Care Home has been rated as Inadequate.
CQC has issued the provider with a warning notice setting a deadline for improvements in relation to quality assurance processes.
The report identifies a number of areas in which improvements are required:
- Inspectors found that there was a lack of management oversight and very few checks were being made on the overall operation and quality of the service.
- The administration and storage of medication was poorly managed and inspectors found that some people were not always receiving their medicines as prescribed.
- Recruitment checks for new staff were incomplete.
- Staff training was not up to date and staff were not receiving regular supervision or annual appraisals.
- Care plans did not always identify people’s specific needs or detail what support staff needed to provide.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:
“We found that the care provided at High Lee Care Home fell a long way short of what we expect services to provide. We have told them they must take action to resolve the issues we identified.
“We did see caring interactions between staff and people living in the home. Residents and relatives spoke positively about the care they received and staff were knowledgeable about people’s likes and dislikes. However, the safety issues we identified and the poor leadership need urgent attention.
“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not - we will take further action to make sure that people living there receive care which is safe, effective, caring and responsive to their needs.”
Ends
For further information please contact CQC Regional Engagement Officer Mark Humphreys on 0191 233 3519. Alternatively, the CQC press office can be contacted on 0207 448 9401 or out of hours on 07789 876508.
Find out more
Read reports from our checks on the standards at High Lee Care Home.