You are here

West London inpatient service rated as Good

27 April 2017
Hounslow and Richmond Community Healthcare NHS Trust
  • Media,
  • Hospitals,
  • Community health services

Community health inpatient services at a West London NHS trust have been rated as Good overall by the Care Quality Commission.

The unit at Teddington Memorial Hospital, part of Hounslow and Richmond Community Healthcare NHS Trust, was rated Good for being safe, effective, caring, responsive and well-led, following the inspection in January and February 2017. The trust’s overall rating remains Requires Improvement.

CQC inspectors undertook this latest follow up inspection after rating the safe and caring domains Inadequate at a previous inspection. The unit is now focused on rehabilitation rather than being a general elderly care step down ward. The service is quite different from that which CQC inspected in March 2016 which is why CQC decided to rate all domains again.

CQC’s findings included:

  • There was regular oversight of the inpatient unit by members of the Executive team.
  • All day shifts were filled by 100% permanent staff. Night shifts by 95% permanent staff.
  • The inpatient environment was visibly clean, quiet and calm.
  • CQC inspectors’ visits were unannounced and they found patients were up and dressed early in the day.
  • Staff had received additional training in areas that had been identified as weak at the previous inspection.
  • All healthcare assistants had obtained the care certificate.
  • Inspectors found no issues associated with privacy and dignity. Staff sought patients’ consent for treatment including daily activities such as washing and dressing.
  • There was resuscitation equipment on the inpatient unit which had not been readily available on the previous inspection, and staff were confident in how to use it.

England’s Chief Inspector of Hospitals, Professor Sir Mike Richards, said:

“It is encouraging to see improvements at this service. We spoke with patients and visitors and all the feedback we received was positive. All patients we spoke with were complimentary about their care and treatment and of the kindness of staff."

“One area of outstanding practice was the rapid response and rehabilitation team, which acted as a single point of access for admissions and was also involved in discharging people, ensuring that patients were supported to continue their rehabilitation after being sent home.”

You can read the report in full on our website.


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

The Chief Inspector of Hospitals, Professor Sir Mike Richards, is leading significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.
Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.