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Warwickshire GP surgery is rated as Outstanding by the Care Quality Commission

26 May 2016
Shipston Medical Centre
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by Shipston Medical Centre in Shipston-on-Stour, to be Outstanding following an inspection in March.

Inspectors found the practice was providing a safe, effective, caring, responsive and well-led service that meets the needs of the population it serves.

A full report of the inspection has now been published.

Under CQC’s new programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Shipston Medical Centre highlights a number of areas of outstanding practice, including:

The practice engaged with a local charity to educate the community and specifically younger people on the dangers of alcohol and drug misuse. One of the GPs provided regular educational sessions at the local youth club which were well attended.

The practice provided a free loan of equipment for patients such as wheelchairs and nebulisers. They also facilitated the calibration of patients own equipment to ensure it worked correctly and accurately.

The practice promoted health awareness through community groups such as the Lions and Rotary in which blood pressure and diabetes screening was carried out. They held on-site educational evenings for those patients with poorly controlled diabetes which were supported by local groups such as slimming clubs and local activity groups. In excess of 60 people attended to receive these checks and healthy living advice.

Janet Williamson, Deputy Chief Inspector of General Practice and Dentistry in CQC’s Central region said:

“It is clear Shipston Medical Centre is providing an effective, responsive and well led service which is a real asset to the people living in this part of Warwickshire.

“Patients said they were involved in decisions about their care and treatment, and treated with compassion, dignity and respect. We also saw that staff treated patients with kindness and respect and maintained confidentiality.

“The practice linked with local services and charities such as two food banks, citizens’ advice and local hardship charities and helped patients who were experiencing difficult times.

“The practice held educational evenings to support patients in managing their diabetes. The practice won an award at The General Practice Awards in 2015 in recognition of the improvement achieved in patient control of their diabetes. The awards recognised and highlighted hard work and innovation in practices throughout the UK.

“All of this hard work pays off in making a real difference to patients – which is why we have found this practice to be Outstanding.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Shipston Medical Centre.

Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.