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Warrington care service rated Outstanding by Care Quality Commission

9 November 2016
Warrington Community Living Domiciliary/Supported Living Network
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The Care Quality Commission (CQC) has found the quality of care provided by Warrington Community Living, Cheshire to be outstanding following an inspection in August and September this year.

The service was rated Outstanding for being effective, responsive and well-led and Good for being safe and caring. Overall the service was rated Outstanding.

The inspection focussed on the domiciliary care and supported living network provided by the service. People who used the service and their relatives spoke of the outstanding care delivery. They told inspectors that the provider and staff of the service went above and beyond to ensure they received a person centred service.

A full report can be found on this website.

Some of the findings from the latest inspection included:

CQC inspectors could see that staff knew and understood the people they cared for and ensured people were provided with choices in all aspects of daily life by way of discussion. Innovative assistive technology had been introduced to enable people who used the service to keep up to date with news and events and to be personally involved with recording their daily diaries.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“This is an excellent care agency, delivering outstanding care to people with learning disabilities, physical disabilities, older people, people with dementia and people experiencing mental health issues.

“One of the outstanding characteristics of the service was the time spent developing ways to accommodate the changing needs of the people who used the service, using innovative and flexible ways to support people to move forward. The registered provider was seen to constantly adapt and strive to ensure people who used the service were able to achieve their full potential.

“People who used the service and their relatives spoke of the outstanding care delivery. They told us the provider and staff of the service went above and beyond to ensure they received person centred care, receiving regular assessments, participating in personal development programmes and benefitting from input from a range of professionals to help them to live in their community, access treatment and support.

“Service users and their relatives were high in their praise about the staff. People's achievements were celebrated and their views were sought and acted on. They were supported by staff that were compassionate and treated them with dignity and respect. It is for these reasons that we have rated Warrington Community Living as Outstanding.”


For further information, please contact CQC Regional Engagement Manager David Fryer on 07901 514220.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.