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Wakefield nursing home rated inadequate and placed into special measures

1 September 2015
  • Media

The Care Quality Commission (CQC) has told Minster Care Management Limited that they must make urgent improvements at Attlee Court in Wakefield, West Yorkshire, in order to ensure the safety and wellbeing of people living there.

During an unannounced inspection in June this year, CQC inspectors found that the home was failing to provide care which was safe, effective, caring, responsive to people’s needs or well led.

Under CQC’s programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Attlee Court has been rated as Inadequate.

A full report from the inspection has been published on the CQC website:

The report highlights a number of areas of concern, including:

  • There were not enough qualified, skilled and experienced staff on duty to ensure people's needs were met in a timely manner.
  • Staff did not always take reasonable steps to identify the possibility of abuse, and prevent it, or to respond appropriately to allegations of abuse.
  • Care and treatment was not planned and delivered in a way that ensured people's safety and welfare.
  • Many areas of the home were visibly dirty and standards of hygiene and infection control were poor.
  • People were not protected against the risks associated with unsafe use and management of medicines.
  • Some people living at the home may have been deprived of their liberty without appropriate authorisation because assessments under the Mental Capacity Act 2005 were not always taking place.
  • Leadership and management of the home was ineffective and poor communication systems meant those in charge were not always aware of what was happening in the home.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said:

“Whilst we did hear some positive comments about the care people received at Attlee Court, we also received some concerning feedback from families and visiting healthcare professionals.

“The provider is failing to meet the basic needs and individual choices of the people living at Attlee Court. Many people living at the home do not have the ability to consent and the home has not ensured they were lawfully protected.

“It is unacceptable that the provider has allowed the service to deteriorate in this way. The provider should have systems in place to monitor the quality of the service to prevent such a decline in standards, and we have made it clear that they must take action to address the concerns we have identified.

“Since the inspection we have been working closely with the local authority to ensure that residents are not at risk. We have placed this service in special measures and are considering the need for further action in relation to this provider. 

“We will re-inspect the home within six months to check whether sufficient improvements have been made. If we find that the service being provided remains inadequate, we will consider taking further steps to cancel its registration with CQC."

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519. For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here (please note: the duty press officer is unable to advise members of the public on health or social care matters).

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report detailing the findings of their inspection:


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them.


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


Special Measures. All adult social care services inspected since 1 April 2015 that receive an overall rating of Inadequate will be placed into special measures by CQC. The regime is designed to make sure there is a timely and coordinated response to Inadequate care and we will use it alongside our


When a service is in special measures it is the provider’s responsibility to improve, seeking appropriate support from its own resources and from other relevant organisations. When we can, we will signpost providers to improvement support agencies.


Those services will be inspected again within six months. If a service demonstrates improvements and is no longer rated as inadequate for any of the five key questions we will take it out of special measures. If sufficient improvements have not been made and there remains a rating of inadequate for any key question or overall, we will take further action which may include cancelling the registration of that service.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.