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Vida Hall rated as outstanding

13 March 2015
  • Media

CQC rate standard of care at Vida Hall, Harrogate as outstanding. The Care Quality Commission has found the quality of care provided by Vida Hall, Harrogate, North Yorkshire to be Outstanding following an inspection carried out in November 2014.

Vida Hall provides accommodation for up to 70 people who live with a dementia related condition. It is purpose built and consists of a main reception area with four ‘houses’, which are named: Woodlands, Orchard View, The Glades and Meadow View. All the staff inspectors spoke with said that the registered manager and registered provider were dedicated, supportive and approachable. They said whatever people needed was provided to ensure they had the best quality of life they could achieve.

Relatives and friends visiting the home told us they only had positive experiences and praise for this service. Staff treated people as individuals with dignity and respect.

A full report of the inspection has been published on the CQC website at:

Inspectors noted that staff had received training about how to ensure people’s rights were respected and how to safeguard people from abuse.

A wide range of activities were available which people’s family and friends were invited to. Spontaneous activities took place, staff spent quality time with people to give them emotional support and comfort. Staff were seen reminiscing with people about their life, singing, discussing the newspaper headlines of the day or going for a walk with them.

We also found that assessments were undertaken to identify people’s needs and these were used to develop care plans for people who used the service. Changes in people’s health and care needs were acted upon to help protect their wellbeing.

During our visit inspectors saw how the innovative design of the building assisted in keeping people safe and reduce anxiety levels.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“We found that Vida Hall was providing an outstanding service to the people it supported and to their families, and the team there should be extremely proud of the work they do. It is particularly pleasing to note the many positive comments from people and the systems and process in place to identify risk to people’s health and wellbeing.

“It is very clear that Vida Hall has adopted some ground-breaking initiatives. Staff act with utmost professionalism and management was dedicated to providing a safe, compassionate and high quality service. t It is for this and many other reasons why the service has received the highest rating we can give.”


For media enquiries, David Fryer 07901 514220 or call the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143.

For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.